Ordering through our website is really simple; once you’ve paid for your order you can upload your artwork online. Just follow the steps below to get started:

Find the item you need from our ‘Print’ menu. Use the drop downs to choose the specifications you would like and click ‘Add To Basket’. Once you have everything in the basket that you need, click on the basket icon in the top, right corner of the screen. Proceed to checkout and choose a delivery address. You’re now ready to upload your artwork!

You can add your artwork either on the product page at the time of ordering, or once you have completed the checkout.

If you choose to upload the artwork after the checkout process, you will be provided with an 'Upload' link on the web page, and will also be emailed a link to send your artwork to us. This upload function is carried out by WeTransfer.

Once we receive your artwork, a dedicated artworker will produce a digital proof of your artwork, and will point out any issues that they may discover. Your order must be placed and the artwork received by 1pm to ensure that we can get a proof back to you by 3pm to approve.

Please Note: if you request a manual proof after 1pm it can delay your order by 1 working day.

We accept payment from all major credit and debit cards.

We must receive both your order and artwork by 1pm to get a proof back to you by 3pm. Approval of your order must be made by 4:30pm.

If you have approved all your proofs for all the jobs in your order by this time, we will be working to get your order to you by the estimated delivery dates shown on the website!

Due to the quick turnarounds that we offer, we are unable to make any changes to the artwork, or the order itself, once your artwork has been approved so please bear this in mind and check your proofs very carefully. If your order hasn’t yet been approved and you need to make a change, don’t worry! We will be able to cancel your order so that you can place a new one with the amended info.

Contact us via phone, or email and we will be happy to assist.

As our system automates the best possible route for your job to go down based on a number of factors, we cannot guarantee it will be made on any specific press.

Some printed products require VAT depending on the artwork such as if a flyer states “Free entry with this flyer”. For a more detailed explanation please visit this page.

The delivery cost is included in the price for the majority of our products. Our large-format products, such as Posters, Roller Banners and Vinyl Banners may incur an additional postage fee. This detailed at the checkout.

If you order a large volume, and this requires a pallet delivery, an additional charge will be incurred, please get in touch for more information.

Yes, we can offer an upgraded delivery option, however this is a special service that’s not available online. Please email us sales@kkwgc.co.uk for a quote.

We can change the delivery address on an order right up to the point that a delivery label has been produced. After this point, we can change the delivery address with the courier direct however this can incur a 24 hour delay on the order.

You just need to contact us by email and we can get this sorted for you.

We use DPD to deliver the majority your orders. When your order is dispatched, they will send you an email with a tracking code. On the day of delivery, you’ll get another email with a 1 hour delivery window so you’ll always know when to expect your order. If you order a shorter run length, we may use a Royal Mail First Class Tracked service.

If you order Large Format products, such as Roller Banners, PVC Banners, Flags or Pop-Up Displays, these will be sent out via APC/TNT, depending on weight. If you order mugs, tote bags, hi vis vests, t-shirts, custom stickers or sticker sheets these will either be delivered by Evri or UPS depending on weight.

Yes, with Click & Collect at Kall Kwik WGC, you can place your order online and then pick up your products at your own leisure. Follow the 3 steps below:

• Step 1: Select your products, add them to your basket and proceed to checkout
• Step 2: Select the 'Collection (FREE)' at the checkout
• Step 3: We'll call or email you when your order is ready for collection. When you arrive we’ll have your job packed and ready to go.

Yes, we can still source a variety of paper stocks beyond those listed on our website. We have established relationships with reputable paper mills like GF Smith, James Cropper, and Fedrigoni and can access their extensive range of papers upon request.

Here's how it works:

1. Tell us what you're looking for: Briefly describe the paper you need, including details like weight, colour, texture, and any specific qualities you require.
2. We'll check availability: We'll use our connections with these mills to inquire about the specific paper you need and its availability.
3. Provide options and quotes: If the paper is available, we'll get you details like pricing, minimum order quantities, and estimated delivery times.

Please note: Sourcing paper from external suppliers may involve longer lead times and potentially higher minimum order quantities compared to our standard offerings.

If you have any questions or need help finding a specific paper stock, feel free to contact us directly. We're happy to assist you!

You are more than welcome to get in touch with us and we will be happy to help point you in the right direction.

We want to make ordering with Kall Kwik WGC as quick and simple as possible, so we have the most popular items available. Where you don't see something that you are looking for please send an email to sales@kkwgc.co.uk and we may be able to come back to you with a bespoke quote.

All of the paper that we use comes from FSC Certified suppliers. We are committed to reducing our environmental impact by sourcing materials sustainably and using a selection of recyclable and recycled fibres that are certified to FSC® standards. For more information, see our Eco-Friendly Printing Page.

All of our greetings cards, invitations and correspondence cards are supplied with plain white envelopes as standard. However, if you don't want envelopes you can change this selection on the product page.

We can offer a range of bespoke sizes, for a specific size please email your requirements to sales@kkwgc.co.uk and we will look into this for you.

PDF or JPEG files are preferred but you can also upload TIFF, Illustrator (AI) and Photoshop (PSD) files. For more information, please read our 'How to Supply Artwork' guide.

Unfortunately, we can’t accept PNG, Pages (Mac), Publisher, SVG, WEB, .HTML, or GIF files.

All artwork must be supplied in CMYK. If your artwork is set up in a different format, such as RGB, then this will automatically convert out at the proofing stage which can vary the colour of your artwork. More information on this can be found in our Colour Guide.

The maximum size we would be able to accept is 150MB in total.

For small format jobs, such as flyers and business cards we would advise the resolution to be 300dpi minimum. Large format jobs such as posters and roller banners should be 150dpi minimum and for PVC banners we would advise 75 – 150 dpi. Our Resolution Guide has more detailed information.

If you’re not happy with your proofs, please do not approve. Please get in contact to speak to our design team, outlining your issue and we can take a look at what we can do to help.

Checking proofs is a vital part of the print process. When checking over your proofs, please download the file on to your desktop and check to make sure you are happy to receive this in the final product.

We’d advise to double check the below:

• Colour – make sure that your colours are consistent throughout and there haven’t been any changes. Setting your artwork up in CMYK should prevent this from happening.
• Spelling and grammar
• Orientation
• Missing text
• Any boxes/lines that shouldn’t be there
• Page numbers and running order

Please take note of any warnings that are given and only approve when you are happy to go ahead!

Check out our Proofing Guide for more information.

Yes. When you are purchasing election material to be used to promote a candidate, a political party or a category of candidates in an election you have a legal duty to include on the artwork an imprint containing the name and address of the printer, the promoter of the material and any person on behalf of whom the material is being published (and who is not the promoter). For more information on imprints; please visit the Electoral Commissioner website.

Our address for use on any imprint is: Kall Kwik WGC, 36a Howardsgate, Welwyn Garden City, Hertfordshire AL8 6BJ.

We have had to add a white border onto the artwork due to a bleed or safety issue. This is usually due to the text being too close to the trim edge so the Design Team cannot extend the bleed for you. This will be detailed in the comments on the proof.

It depends, some fonts are larger than others at the same pt size. As a general rule, we would recommend going no smaller than 8pt on standard size products.

If you are unsure, we recommend printing a proof copy at 100% and checking that you are happy to proceed.

Yes, we have a large range of templates on the product pages. If there is something you cannot find within this range please contact us and we will be happy to help.

This would be dependent on how the file is set up. Our design team will check this for you as part of the artwork process.

When you upload your artwork, a dedicated artwork will check it over to ensure it is good to go. Issues can range from resolution to the colours that your artwork is set up in. For example, if your artwork is set up in RGB, Nathan will let you know that he has detected a colour issue. If you are happy with the colour it has converted to, that’s not a problem - you are fine to approve your artwork. However, we would advise that you double check this.